We do not ship to P.O. boxes. Please provide an address that is not a P.O. box.
Once your order is processed and shipped, you will be sent an email with the tracking number to view the status of your delivery. If you have any questions on the status of your order, please email us at firstname.lastname@example.org with your order number.
Currently, we only ship to destinations in the United States and Canada. We offer the following shipping options for destinations in Canada.
UPS Standard -$25 (2-7 business days)
DHL Express Worldwide - $37 (1-3 business days)
Duties and taxes are not included at check out. Please be advised that these costs are determined by the customs agency, once the package arrives into the country. You will be responsible for paying these fees to ensure that the package arrives at your destination. We are unable to calculate these fees in advance and are not responsible for any additional fees incurred, once the package arrives at its destination.
We offer a full refund or store credit on returns initiated within 30 days of your order shipment date. Items must be new, unworn and unused and within its original pouch and packaging.
All returned items will be inspected to confirm that they have been unused and unworn. Should the returned item not pass the inspection process, your return will not be processed and will be returned to you.
Returns must meet the following in order to qualify for free shipping:
1.) Return process must be initiated within 30 days of order shipment date.
2.) Returns are made in exchange for store credit.
If you choose to receive a full refund on your original payment method, a processing and shipping fee of $5.00 will be deducted from your full refund amount.
Please be advised that we are unable to provide a refund on the original shipping fee that you may have incurred at purchase.
Please log in to your Moyoura account to initiate the return process. You will be able to select the item you wish to return under Order History. Please follow the steps provided to generate the shipping label to ship your return.
When shipping your return, please ensure that you use the original packaging that your order was delivered in, or packaging of similar size. Oversized boxes will not be accepted, as these will increase shipping fees. Incremental shipping fees associated with large boxes or packaging will be deducted from the total refund amount.
You will receive an update via email on the status of your return.
We strongly recommend that you use the shipping label provided by Moyoura. This is the best way for us to track the status of your return. Should you decide to use your own shipping method, Moyoura will not be responsible for any lost packages or shipping fees incurred in the process.
Once we receive your returned order, it will take 7-10 days for your credit or refund to be issued. If you choose to receive a merchandise credit, the amount will be applied to your account. Refunds will be made towards the original payment method that was used for purchase.
We only offer exchanges on items that have manufacturing defects. If you are interested in a different size or product, please log into your Moyoura account to initiate the return process. Once your return is processed, you will be able to place a new order using the store credit we apply to your account.